Returns

If a painting is not right for your home, you can return it within 30 days of delivery.

• Write to katelandart@gmail.com with your order number before sending anything back.
• Pack the painting the way it arrived, in its original condition.
• Return shipping is paid by the buyer and must be tracked. If the painting comes back damaged because of poor packing, the refund may be reduced by the loss in value.
• Your refund for the painting and the original shipping is sent to your card within 14 days of the painting arriving back.

Damaged in transit

If your painting arrives damaged, photograph the box and the painting before unpacking further and email Kate within 48 hours. Every parcel is tracked and the damage will be sorted out with the carrier — you will get a full refund or a fair solution.

These terms do not limit your statutory rights as a consumer, including the 14-day right of withdrawal in the EU and UK.